How can we help?
If you are experiencing issues with Rimba, have questions about your Strava connection, or need help managing your account, we are here for you.
Contact via Email
The best way to reach us is by sending an email. We typically respond within 24-48 hours.
Email hello@rimba.runSelf-Service Options
- Missing activities?Make sure your runs or walks are set to “Everyone” or “Followers” on Strava if you haven't granted the appropriate privacy permissions.
Account Deletion
Permanently delete your account and revoke all Strava permissions. This action will erase your progress and cannot be undone.
Frequently Asked Questions
How do I use Rimba?
Rimba is a passive, background companion. You don't need to track activities in Rimba—simply record your runs or walks in Strava as you normally do. When you save an eligible activity on Strava, Rimba automatically receives a webhook and converts it into Growth XP for your companion. Just log in to Rimba whenever you want to see your world evolve!
What activities are eligible?
Rimba rewards Runs, Walks, and Hikes that are at least 0.5 kmin distance. Activities must be GPS-tracked, or recorded with heart rate data (both GPS-less runs and walks with HR are accepted). Indoor treadmill activities are also accepted with heart rate data. Manually logged activities do not count toward your world's Growth XP.
How is my Strava data used?
Your Strava data is strictly used to progress your private game state. We ingest minimal telemetry (distance, moving time, date, and heart-rate flag) to calculate Growth XP. We never sell or share your data with any third party, and we do not use your data to train AI models. We do not store GPS maps, and your data is completely isolated—no other user can see your stats or activities. Raw activity data is automatically deleted from our ledger after 7 days (we keep only a Strava activity reference id with your permanent Journey log, used to group entries correctly). For full details on how your data is collected and processed, see our Privacy Policy.
What can I do with my data?
Because Strava remains the source of truth for your athletic history, any requests to export or download your raw GPX/FIT files should be done directly through Strava. Within Rimba, you have the absolute right to erasure. You can trigger a permanent, cascading deletion of your Rimba profile, world state, and OAuth tokens at any time via the “Delete Account” button in your Profile panel. Deleting your account automatically revokes Rimba's access to your Strava account.